Shipping policy
Last Updated: August 15, 2026
Thank you for shopping with Alexandra Salinas Store. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our store.
Shipping Destinations
Alexandra Salinas Store currently ships to addresses within the United States only.
We do not currently provide shipping to Canada or other international destinations.
Order Processing Time
Orders are generally processed within 1–3 business days after an order is successfully placed and payment is confirmed.
Business days are Monday through Friday, excluding federal holidays. Orders submitted on weekends or holidays will normally begin processing on the following business day.
Processing may occasionally take longer during holidays, periods of high order volume, or other circumstances outside our reasonable control.
Delivery Time
After your order has been processed and shipped, estimated delivery is:
3–7 business days
Delivery estimates begin after processing and do not include the 1–3 business day processing period.
Actual delivery times may vary depending on the shipping destination, carrier operations, weather conditions, holidays, transportation disruptions, or other unexpected circumstances.
Shipping Charges
Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
If Alexandra Salinas Store offers free shipping or another shipping promotion, applicable requirements and restrictions will be provided with the offer.
Order Confirmation and Tracking
After placing an order, you may receive an order confirmation at the email address provided during checkout.
Once your package has shipped, tracking information may be sent by email.
Please allow up to 48 hours after shipment for the carrier's tracking information to become active or display updated information.
Multiple-Item Orders
If your order contains multiple products, we will make reasonable efforts to ship them together.
However, products may occasionally arrive in separate packages due to inventory availability, fulfillment arrangements, packaging requirements, or carrier services.
Separate tracking information may be provided when an order is shipped in multiple packages.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your name, street address, apartment or unit number when applicable, city, state, and ZIP code before completing checkout.
If you discover an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once fulfillment has started or the package has shipped.
Delayed Shipments
Occasionally, deliveries may be delayed because of carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If your package is delayed, please review your tracking information for the latest available update.
If you require additional assistance, contact our customer service team with your order number and tracking details.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and, when appropriate, ask household members or neighbors.
You may also contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact Alexandra Salinas Store so we can assist you with the issue.
Damaged, Incomplete, or Incorrect Orders
If your order arrives damaged, incomplete, defective, or contains a product different from what you ordered, please contact us promptly.
Please provide your Order ID, a description of the issue, and clear photographs of the product and packaging when applicable.
We will review the information and provide further assistance.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee changes or cancellations after fulfillment has begun.
Once an order has shipped, eligible returns will be handled according to our Return & Refund Policy.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Alexandra Salinas Store
Email: amteesports@gmail.com
Telephone: (860) 535-4195
Address: 28th St, Long Island City, New York 11101, United States